Returns Policy

 

Return of goods…. contact must be made within 5 days from receipt of goods or collection, where a return reference will be provided.

 

Goods must be in good condition, unused, not damaged and returned in the packaging the goods where sent out in, so that goods can be resold

 

Once received, the goods will be inspected and credit arranged once all checks have been passed.

 

Any damages or specially ordered items that would not normally be stocked may occur a handling charge

Any carriage charged previously paid would not be refundable.

 

All returns must be returned to Part-on Tools Limited, with a copy of your delivery note or invoice confirming why the goods have been returned

Any Items that do not advise stock levels or specify ‘’in stock’’ on our website, may incur lead times from the Manufacturer.

If lengthy lead times are offered, cancellation may not be possible or may incur a re-stocking charge.

If your order is urgent, and stock levels are not specified alongside the product, please call or email sales@part-on.co.uk to enquire for lead times before ordering, to avoid any disappointment.

Goods must be returned to Part On office address:

Part-on Tools Limited
Unit 21 Kings Norton Trading Estate
Stockmans Close
Kings Norton
Birmingham
B38 9TS

Part-on will not be responsible for the cost to return any items, we also strongly recommend returns are sent tracked so you can ‘’prove proof of delivery’’ if required

Prior contact with Part On office 0121 439 7152 must be made before goods are returned.

 

All aluminium extrusions are cut from 6 metre bars. Any cuts or machined or bespoke orders are excluded from the above returns policy: 

Aluminium: 

1. General Returns Information
At Part-on , we strive to ensure that all materials and products are delivered in perfect condition. However, due to the nature of shipping and handling, we understand that slight damage may occur during transit. We offer a returns policy with clear expectations for damage reporting and inspection.

2. Tolerance for Minor Damage
Minor imperfections, such as slight surface scratches or small dents, are accepted within the normal shipping tolerance for our raw materials. These types of damages are generally not grounds for return, provided that the damage is not critical to the functionality or integrity of the product. Our internal quality checks confirm that all products meet our standards before dispatch.

3. Reporting Damages
We ask that customers report any visible damage to products within 12 hours of receipt of materials. Please document all visible damage with photographs and send them to our customer service team immediately. The sooner we are made aware of any damage, the quicker we can begin the investigation.

4. Returning Damaged Materials for Inspection
For any damaged products, please return the materials for inspection. We will provide detailed instructions on how to return the materials. Upon receipt, our team will conduct a full inspection to determine the extent of the damage and identify whether it was caused by handling during delivery or a shipping error.

5. Handling of Damaged Goods
If damages are found to be the result of the carrier’s mishandling, we will initiate a claim with the shipping company. If the damage occurred due to mishandling by the customer post-delivery, we cannot accept a return or provide a replacement unless it falls within a warranty claim.

6. Internal Inspection and Responsibility
We carry out thorough internal checks on all profiles and materials before they are shipped from Part-on Tools. Any damages occurring after our quality control checks are typically the responsibility of the carrier or customer handling. Part-on Tools is not liable for damages incurred after products leave our facility.

7. Resolution Process
Once the inspection is complete, we will provide a resolution, which may include replacement or credit depending on the findings. We will notify the customer of the inspection result and the next steps.